Why is my TERRA not carbonating?

Bubble bummer! Don’t worry, we’ll get you back to sparkling!

To check if you’re out of gas, first make sure the Quick Connect Cylinder is properly inserted in the cylinder holder with the pink cylinder handle lowered. Once you’ve checked this, push the carbonating button a few times to see if gas is entering the bottle and to check for bubbles.


If you’re out of gas, click here to find a store near you.

If you’re not out of gas, try the steps below to get back to bubbling:

  1. Tilt the bottle rest towards you until a click sound is heard and insert the bottle into the Snap-Lock by pushing the bottle neck up and back.
  2. Carbonate by pushing down firmly on the carbonating button and holding for 1-2 seconds, releasing, and repeating -- 3 times for standard fizz and 5 times for strong fizz.
  3. When you've reached the right carbonation level, pull the bottle towards you and remove.

For further assistance, please contact us via the support page on our website or phone at 1300 763 278.