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  1. Support Home
  2. Bubble Troubles

Bubble Troubles

Select your Sparkling Water Maker or “Cylinders & CO2” for troubleshooting assistance

Cylinders & CO2
  • Help! After I press the carbonating button, gas is leaking out!
  • What's up with the small pieces of ice that appear in my water after carbonation?
ART
  • Why is my ART not carbonating properly?
  • How can I check if the cylinder for my ART is out of gas?
  • Why is my bottle not connecting to my ART?
  • How do I get my ART to stop leaking water?
DUO
  • What do I do if I hear the sound of leaking gas?
  • Why is my DUO not carbonating?
  • Why am I getting poor carbonation with my DUO?
  • How do I get my DUO to stop leaking water?
  • What can I do if I think my DUO Quick Connect Cylinder is out of gas?
  • Why won't my cylinder fit my DUO?
See all 7 articles
TERRA
  • The pink handle system in the back is not going completely down after I insert my cylinder. Can you help me troubleshoot the issue?
  • What can I do if I think my TERRA is out of gas?
  • Why am I getting poor carbonation from my TERRA?
  • Why is my TERRA not carbonating?
  • Why is my bottle not connecting to my TERRA?
  • How do I get my TERRA to stop leaking water?
Fizzi
  • Why is my Fizzi not carbonating?
  • What can I do if I think my Fizzi is out of gas?
  • Why am I getting poor carbonation with my Fizzi?
  • How do I get my Fizzi to stop leaking water?
  • Why is my bottle not connecting to my Fizzi?
Fizzi One Touch
  • Why is my Fizzi One Touch not carbonating?
  • What can I do if I think my Fizzi One Touch is out of gas?
  • Why am I getting poor carbonation with my Fizzi One Touch?
  • How come the lights on my Fizzi One Touch are not working?
  • How do I get my Fizzi One Touch to stop leaking water?
  • Why is my bottle not connecting to my Fizzi One Touch?
Crystal
  • Why doesn’t my Crystal make a buzz sound when carbonating?
  • Why am I getting poor carbonation with my Crystal?
  • Why is my Crystal not carbonating?
  • How do I get my Crystal to stop leaking water?
  • What can I do if I think my Crystal is out of gas?
  • What is the best way to treat my glass carafe?
See all 7 articles
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