What should I do if my glass carafe broke during carbonation?

Bubble bummer! In the rare event your glass broke during carbonation, do not open the carbonating flask, and contact us for assistance via email or phone at 0800-085-8373.

Make sure you’re only using the SodaStream glass carafe, suitable for your Crystal Sparkling Water Maker, and follow the below instructions:

  • Do not use the glass carafe if it is cracked, chipped, or damaged in any way. Dispose of it immediately and replace it with a new one.
  • Do not place the glass carafe in the freezer or extreme cold below 1°C,  and do not subject it to any extreme temperatures.
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