We have a 30 day return process policy and offer a money-back guarantee on all Sparkling Water Makers purchased on sodastream.co.uk. If you are not satisfied with your Sparkling Water Maker for any reason, you may return it, postmarked within 30 days of date of purchase (please keep your dated receipts) for a full refund of the total cost of the merchandise you ordered, plus VAT. SodaStream does not refund initial or return shipping charges. Sparkling Water Makers purchased as holiday gifts between November 1 and December 31 may be returned through January 31. Our flavours, carbonating bottles, gas cylinders and accessories can only be returned if they are still sealed and unused. If you wish to make a return, please contact us on Customer.Care-UK@sodastream.com or 0800 0858 373.