Why wasn't the £10 deposit returned to me?

With our online exchange, you get a new carbonating cylinder in exchange for your empty one. The £10 fee will be refunded once we receive your empties. 

Sparkle Note: In order to properly refund your deposit, please be sure to include your order number and customer number (unique identifier numbers) on the Collect+ label under the section Ref Box. The unique identifier numbers can be found on the DPD label that came with your original order.

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