Why am I getting poor carbonation with my Genesis?

Not getting enough bubbles? Let's work on getting you more!

  • If you haven't added flavor, try carbonating with one or two extra pumps by pushing down firmly on the carbonating button for around two seconds. Do not carbonate if flavors were added.
  • Make sure the cylinder is tight enough and retighten if necessary by twisting the cylinder to the right.
  • If you're still not getting enough bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of gas. You can get a new cylinder through our online exchange program or a participating retail location.

For more assistance, please contact us via email or phone at 0800-085-8373,

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