Welcome to SodaStream Support
Gas Refills & Sparkle Saver's Plan
Select a topic to learn more about our cylinders and the gas exchange process
- How do I know if my gas cylinder is empty?
- How often will I need to replace my gas cylinder?
- Which cylinders can I use with my Sparkling Water Maker?
- What's the difference between gas exchange vs back-up gas cylinders?
- What are your CO2 cylinders made from?
- Is it safe to have carbonating cylinders in my home and how should they be stored?
- What is an online gas exchange and how does it work?
- How many cylinders should I exchange?
- Where can I find the shipping label to exchange my cylinder(s)?
- Why did you only send one return label even though I ordered more than one cylinder exchange?
- Why do we recommend that you always have more than one cylinder?
- What are my payment options for cylinder exchange?
- How can I change my address on the Sparkle Saver's Plan?
- How can I use the Sparkle Saver's Plan member discounts?
- How do I place an order for more cylinders on the Sparkle Saver's Plan?
- How does the Sparkle Saver's Plan work?
- How long does it take the Sparkle Saver's Plan gas cylinders to be delivered?
- What does the extended warranty mean?
- How do I return the 4 gas cylinders I purchased via the Robert Dyas site?
- I already returned the cylinders I purchased via the Robert Dyas site; when will I get my deposit?
- Where is my order, placed via the Robert Dyas site?
- How do I get another prepaid shipping label to return the cylinders I purchased via the Robert Dyas site?
- Can I return fewer than 4 cylinders?