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Welcome to SodaStream Support
  1. Support Home
  2. Gas Refills & Sparkle Saver's Plan

Gas Refills & Sparkle Saver's Plan

Select a topic to learn more about our cylinders and the gas exchange process

About Cylinders & CO2
  • How do I know if my gas cylinder is empty?
  • How often will I need to replace my gas cylinder?
  • Which cylinders can I use with my Sparkling Water Maker?
  • What's the difference between gas exchange vs back-up gas cylinders?
  • What are your CO2 cylinders made from?
  • Is it safe to have carbonating cylinders in my home and how should they be stored?
See all 16 articles
Online Exchange
  • What is an online gas exchange and how does it work?
  • How many cylinders should I exchange?
  • Where can I find the shipping label to exchange my cylinder(s)?
  • Why did you only send one return label even though I ordered more than one cylinder exchange?
  • Why do we recommend that you always have more than one cylinder?
  • What are my payment options for cylinder exchange?
See all 9 articles
Retail Gas Exchange
  • How does a retail gas exchange work?
  • Where can I exchange my empty gas cylinder?
  • What can I do if there are no stores in my area that sell gas refills?
Sparkle Saver's Plan
  • How can I change my address on the Sparkle Saver's Plan?
  • How can I use the Sparkle Saver's Plan member discounts?
  • How does the Sparkle Saver's Plan work?
  • How long does it take the Sparkle Saver's Plan gas cylinders to be delivered?
  • What does the extended warranty mean?
  • What happens after I have used 12 gas cylinders on the Sparkle Saver's Plan?
See all 15 articles
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