What is an online gas exchange and how does it work?

Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an online exchange in which you get a new carbonating cylinder in exchange for your empty one. You just pay the price of the gas plus a £10 refundable fee per cylinder.

Check out the guide below to begin!

Once you order your exchange at SodaStream.co.uk, our Gas Refill program has 3 easy steps to get you back to bubbling. 

  1. Submit your order online and we'll send you full gas cylinders to your home.
  2. Your cylinders will arrive in a box with a prepaid shipping label attached.
  3. Drop off your empty cylinder(s) at a Collect+ store. 

Sparkle Note

If you lost the box from your original refill order, you can request a new label through the Collect+ site. and use any box to send back your empties. Just make sure to please write your customer number on the Collect+ label in "Ref Box". Your customer number can be found in your account under "Order History". 

mceclip0.png

Questions? Contact us via email or phone at 0800-085-8373.

How many cylinders should I exchange?

Good question! SodaStream recommends having at least 3 cylinders on hand, so you’ll always have bubbles and so you can exchange 2 at a time, taking advantage of the reduced shipping charge.

Where can I find the shipping label to exchange my cylinder(s)?

The box in which you received your refill order has an attached prepaid shipping label. When you're ready to return your cylinders, use the same box from your refill order to send back the empties at your local Collect+ shop.

Sparkle Note

If you lost the box from your original refill order, you can request a new label through the Collect+ site. and use any box to send back your empties. Just make sure to please write your customer number on the Collect+ label in "Ref Box". Your customer number can be found in your account under "Order History". 

mceclip0.png

 

 

Why did you only send one return label even though I ordered more than one cylinder exchange?

Don't worry! You can return all of your empty CO2 cylinders with the same shipping label. The box in which you received your refill order has an attached prepaid shipping label. When you're ready to return your cylinders, use the same box from your refill order to send back the empties.  

 

Sparkle Note

If you lost the box from your original refill order, you can request a new label through the Collect+ site. and use any box to send back your empties. Just make sure to please write your customer number on the Collect+ label in "Ref Box". Your customer number can be found in your account under "Order History". 

mceclip0.png

Why do we recommend that you always have more than one cylinder?

We recommend keeping a back up carbonating cylinder handy so that when one cylinder runs out, you simply swap the empty cylinder for a full one. That way, you'll keep enjoying fresh, fizzy drinks without interruption. You can exchange the empty carbonator via courier service, in a store near you, or through our Sparkle Saver's Plan.

Sparkle Pro-tip: Order 2 gas exchanges to save on shipping and order 3 or more to get FREE shipping.

 

What are my payment options for cylinder exchange?

We accept Visa and MasterCard credit cards. Sadly, bubble bartering is not an option...yet.

We apologize for any inconvenience but PayPal is not available for cylinder exchange orders. 

Sparkle Pro-Tip

Exchange 2 or more cylinders and save on shipping!

How can I pay less for shipping on a cylinder exchange?

When ordering cylinders through our online exchange service we recommend exchanging 2 or more cylinders, so you can save in shipping fees. If you only have one cylinder to exchange, we suggest checking our store locator so you can easily exchange your CO2 cylinders at the nearest retail location.

Pro-tip: SodaStream recommends keeping a back up carbonating cylinder handy so that when one cylinder runs out, you simply swap the empty cylinder for a full one. That way, you'll keep enjoying fresh, fizzy drinks without interruption.

Where can I find my customer number to put on the Collect+ label being used to return my empties?

If you lost the box from your original refill order, you can request a new label through the Collect+ site. and use any box to send back your empties.

Just make sure to please write your customer number on the Collect+ label in "Ref Box". Your customer number can be found in your account under "Order History". 

mceclip0.png

Why wasn't the £10 deposit returned to me?

With our online exchange, you get a new carbonating cylinder in exchange for your empty one. The £10 fee will be refunded once we receive your empties. 

It can take up to 10 working days for your empty cylinders to be received at our warehouse. We aim to process the refund of your gas exchange deposit(s) (to the original payment method) within two weeks of receipt of the cylinder.

Sparkle Note

If you lost the box from your original refill order, you can request a new label through the Collect+ site. and use any box to send back your empties. Just make sure to please write your customer number on the Collect+ label in "Ref Box". Your customer number can be found in your account under "Order History". 

mceclip0.png