How do I know if my gas cylinder is empty?

Not getting enough bubbles with your Sparkling Water Maker? Check out the guide below for assistance.

There are some tests you can try to help determine if your CO2 cylinder is out of gas:

  • Make sure the carbonating cylinder is tight enough and retighten it if necessary by twisting the cylinder to the right.
  • If you're still not getting bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of gas*. You can get a new cylinder through our online exchange program or a participating retail location.

Pro-tip: SodaStream recommends having at least 3 cylinders on hand, so you’ll always have bubbles and so you can exchange 2 at a time, taking advantage of the reduced shipping charge.

*In 2020, we upgraded the Crystal Sparkling Water Maker with a new, silent valve. In these Sparkling Water Makers, it is normal to not hear a sputtering sound and is not an indication of the amount of CO2 left in the cylinder.

Questions? Contact us via email or phone at 0800-085-8373.

How often will I need to replace my gas cylinder?

Our 60L CO2 cylinders will on average make up to 60 liters of sparkling water, but there is no one-size-fits-all answer to this question. That's what makes SodaStream so unique! How frequently you need to replace your carbonating cylinder depends on the level of carbonation you use.

If you find yourself replacing gas more than you'd like to, try reducing the number of times you push the carbonating button per use, and use firm 1-2 second pushes each time.

Sparkle Tip: SodaStream recommends having at least 3 cylinders on hand, so you’ll always have bubbles and so you can exchange 2 at a time, taking advantage of the reduced shipping charge. 
Which cylinders can I use with my Sparkling Water Maker?

Good question! The SodaStream 60L carbonating cylinder with the blue nylon wrap will fit all of our Sparkling Water Makers with a screw-in cylinder system. It is compatible with the Spirit, Spirit One Touch, Crystal, Jet, Source, Play, Cool, Genesis, and Power Sparkling Water Makers. 

The 130L and mini 4 oz. cylinder have been discontinued.

Sparkle Note: Using non-SodaStream cylinders is not a good idea. All our CO2 cylinders are quality tested when refilled. SodaStream gas cylinders should only be maintained and refilled by SodaStream. Unauthorized refilling of cylinders by third parties could be risky. SodaStream only warrants the safety of cylinders refilled by us, and SodaStream is not responsible for products of any other company or brand, which may damage the Sparkling Water Maker and void the warranty.

 

What's the difference between gas exchange vs back-up gas cylinders?

Bubbles 101: Our carbonating cylinders are the heart of your Sparkling Water Maker. It perfectly fits your Sparkling Water Maker and contains colorless, odorless, incombustible gas, used to help create the bubbles.

With a gas exchange, you return any empty SodaStream cylinder and just pay the price of the gas for a new cylinder. You can easily exchange your carbonating cylinder via home delivery, or at a store near you.

A spare cylinder is there so you never run out of gas. You pay for the cylinder and the gas, and there's no need to return an empty cylinder. SodaStream recommends having at least 3 cylinders on hand, so you’ll always have bubbles and so you can exchange 2 at a time, taking advantage of the reduced shipping charge. 

Is it safe to have carbonating cylinders in my home and how should they be stored?

SodaStream CO2 cylinders are totally safe to have in your home. They are manufactured to exacting safety specifications to protect our consumers and are safe at virtually any altitude (our customers in the Swiss Alps can attest to that!). Our cylinders are specially equipped with a safety valve that will harmlessly release the gas in the unlikely event that the pressure within the carbonating cylinder rises above threshold levels. Did you know that SodaStream original carbonating cylinders are also quality tested 3 times when refilled?

Make sure to always store your CO2 cylinder in a cool and dry environment. The carbonating cylinder must not be exposed to sources of heat (such as prolonged travel in the trunk of a car) or placed right next to a heat source such as an oven, stove or fireplace. 

 

Can a different company's carbonating cylinder be used with my SodaStream Sparkling Water Maker?

Using non-SodaStream cylinders is not a good idea.

All our CO2 cylinders are quality tested when refilled. SodaStream cylinders should only be maintained and refilled by SodaStream. Unauthorized refilling of cylinders by third parties could be risky. SodaStream only warrants the safety of cylinders refilled by us, and SodaStream is not responsible for products of any other company or brand, which may damage the Sparkling Water Maker and void the warranty.

How can I exchange my discontinued cylinder?

If your cylinder size has been discontinued, you can exchange it for the 60L at a retail location. Please note that the 130L cylinder and the mini 4oz. cannot be exchanged through the home delivery program.

The SodaStream 60L cylinder with a blue nylon wrap will fit all of our Sparkling Water Makers with a screw-in cylinder system. It is compatible with the Spirit, Spirit One Touch, Crystal, Jet, Source, Play, Cool, Genesis, and Power Sparkling Water Makers. 

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Will my carbonating cylinder expire?

While the gas in the CO2 cylinder does not expire, our cylinders need to be checked for quality assurance purposes by a certain date, which can be found at the bottom of cylinder. For best use, we recommend storing your cylinder at room temperature.

Will high altitude have any effect on my cylinder and can I take my cylinder on a plane?

Although elevation will have no pressure effect on the CO2 cylinder, SodaStream advises against carrying carbonating cylinders on an airplane. Most airlines have restrictions in place that prohibit the cylinders in carry-on items and checked baggage.

When should I expect to get the deposit for my gas back?

After you drop your empty gas cylinders off at your local Collect+ store (find your local store here: https://www.collectplus.co.uk/store-locator?v=2) it can take up to 5 working days for the cylinders to return to our warehouse.

Once we have received them, we will process your refund within 2 working days. The deposit will be refunded back onto the card that you used when you placed your original order.

How do you ensure that SodaStream carbonating cylinders that get refilled don’t have bacteria and can I refill the gas cylinders on my own?

Refilling your cylinders outside of SodaStream is not a good idea. Once SodaStream cylinders are received for refilling, the cylinders are emptied. After that, a small amount of CO2 is used to sterilize bacteria, removing all foreign air and humidity from the cylinder. 

Did you know that all of our cylinders are also quality tested 3 times when refilled? SodaStream cylinders should only be maintained and refilled by SodaStream. Unauthorized refilling of cylinders by third parties could be risky. SodaStream only warrants the safety of cylinders refilled by us, and SodaStream is not responsible for products of any other company or brand, which may damage the Sparkling Water Maker and void the warranty.

What's up with the small pieces of ice that appear in my water after carbonation?

This is totally normal and safe, so don't worry. If this happens, simply shorten the duration of each press until the ice stops appearing, so it doesn't affect carbonation. Any ice will simply melt and make your drink even more cold and refreshing!