1. Support Home
  2. Order Support
  3. Account Information

Account Information

How do I create an account on your website?
  1. On the SodaStream.co.uk website, click on the icon of a person on the top right. mceclip0.png
  2. Select "Sign Up" on the bottom.
  3. Fill in the information and click "Create". 
How do I reset my password?

We are sorry you're unable to get into your account. Please try clicking on Forgot your password? on the login page to get a password reset email. Make sure to check your Spam folder if you don't see it in your Inbox.

Website_Login_Page.png

Still having trouble? It could be that your account has not yet been set up. Contact us via email or phone at 0800 058 8373 for further assistance. 

Where can I find my order history?

You can see your past orders by logging in to your account and clicking on "Order History".

mceclip0.png

Questions? Contact us via email or phone at 0800 0858 373.

How can I track my order?

So you're bubbling with excitement to receive your order? We get it!

You can reference your order details by logging into your account and clicking on "Order History".

mceclip0.png

Questions? Contact us via email or phone at 0800 0858 373.

Where can I find my customer number?

Your customer number is located in your account under "Order History".

mceclip0.png

How do I change or add an address?

You can edit or add an address by logging in to your account and clicking on "My Addresses".

mceclip0.png

If you want to make changes to a current address, you will have the option to "Edit" or "Delete" at the bottom of the address.

mceclip1.png

To add an address, scroll down to the bottom of the page and click on the "Add a New Address" button.

mceclip3.png

Questions? Contact us via email or phone at 0800 0858 373.

 

 

 

Where can I see the emails I've sent to your customer support team?

You can see your previous requests by logging in to your account and clicking on "Support Tickets".

mceclip0.png

Here you can see the subject of the email, the ticket ID number, when the ticket was requested, how long since the last activity on the ticket, and the status of your request. You can also open a new ticket.

mceclip1.png

Questions? Contact us via email or phone at 0800 0858 373.

 

 

 

How do I unsubscribe from marketing emails?

If you no longer wish to receive marketing emails from SodaStream, please click on the Unsubscribe link at the bottom of the email.