Why am I getting poor carbonation with my Spirit?

Not getting enough bubbles? Let's work on getting you more!

Check out the guide below for assistance.

Follow the below instructions to increase the bubbles with your Spirit Sparkling Water Maker:
  • If you haven't added flavour, try carbonating with one or two extra pumps by pushing down firmly on the carbonating button for around two seconds. Do not carbonate if flavours were added.
  • Make sure the cylinder is tight enough and retighten if necessary by twisting the cylinder to the right.
  • If you're still not getting enough bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of gas. You can get a new cylinder through our online exchange program or a participating retail location.

For more assistance, please contact us via email or phone at 0800-085-8373,

Why is my Spirit not carbonating?

Bubble Bummer! Let's get this figured out. Check out the guide below for assistance.

Follow the below steps to get bubbling again with your Spirit Sparkling Water Maker:
  • Make sure the cylinder is tight enough and retighten it if necessary by twisting the cylinder to the right.
  • If you're still not getting bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of gas. You can get a new cylinder through our online exchange program or a participating retail location.
  • Make sure the water in the carbonating bottle is filled up to the fill line and then try carbonating again:
    1. Pull the bottle rest towards you until a click sound is heard and insert the bottle into the Snap-Lock by pushing the bottle up and back.
    2. Carbonate by pushing down firmly on the carbonating button for around 2 seconds, releasing, and repeating -- 3 times for light fizz, 5 times for strong fizz, and more for extra strong fizz.
    3. When you've reached the right carbonation level, pull the bottle towards you and remove.

For more assistance, please contact us via email or phone at 0800-085-8373,

 

How do I get my Spirit to stop leaking water?

Oh no, bubbles overboard! Don't worry though. We can help. Check out this awesome guide for assistance.

Follow the steps below to help stop your Spirit Sparkling Water Maker from overflowing:

  • Make sure you are filling the carbonating bottle with water to the fill line only.
  • Carbonate water only. Flavours should only be added after carbonation.
  • Make sure your bottle is compatible with your Sparkling Water Maker. The Fizzi is compatible with the 1L slim carbonating bottle, the 0.5L carbonating bottle (My Only Bottle), the 1L classic carbonating bottle, and the 1L classic dishwasher safe bottle.
  • If your bottle feels loose, remove and reinsert it.
  • Make sure you're firmly pressing the carbonating button in short, two-second presses, releasing, and repeating --  3 times for light fizz, 5 times for strong fizz, and more for extra strong fizz.

For more assistance, please contact us via email or phone at 0800-085-8373,

Why is my bottle not connecting to my Spirit?

Bubble bummer! Let's get this figured out. Check out the guide below for assistance.

Follow the below instructions to help properly connect the carbonating bottle to your Spirit Sparkling Water Maker:

  • If the bottle won't connect to the Snap-Lock, pull the bottle rest towards you until it reaches its fully forward position. Then insert the bottle into the Snap-Lock by firmly pushing the bottle up and back until it locks.
  • If the bottle won't release from the Snap-Lock, gently pull the bottle rest towards you until it reaches its fully forward tilt position. If the carbonating bottle does not immediately release from the Snap-Lock, wait a few moments and it may release.
  • If the bottle disconnects during carbonation, you may have a broken Snap-Lock. Check if the Carbonation Tube or Bottle Rest are crooked.

If you have a broken Snap-Lock, or for further assistance, please contact us via email or phone at 0800-085-8373,

What can I do if I think my Spirit is out of gas?

Not sure if your CO2 cylinder is empty?

  • Make sure the cylinder is tight enough and retighten if necessary by twisting it to the right.
  • If you're still not getting enough bubbles and if you don't hear a sputtering sound when you press the carbonating button, you may be out of gas. You can get a new cylinder through our online exchange program or at a participating retail location.

Still not sure if your carbonating cylinder is out of gas? Check out the guide below.

Questions? Contact us via email or phone at 0800-085-8373,