Why wasn't the £10 deposit returned to me?

With our online exchange, you get a new carbonating cylinder in exchange for your empty one. The £10 fee will be refunded once we receive your empties. 

Sparkle Note: In order to properly refund your deposit, please be sure to write your customer number on the DPD label in "Ref Box". Your customer number can be found in your account under "Order History".

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