Published September 12, 2018 15:02 I have ordered a shipment online and I want to change something (address, day, time), what should I do? No problem! Please contact our customer service team at (800) 763-2258 with the correct address so we can update your order if possible. Related articles I own a One Touch and my sparkling water is not fizzy enough. Why does the carbonating bottle have an expiration date? How do I track my order?