Why do I have an extra charge for my SodaStream exchange order?

When you place an online exchange order, we require you to return an empty cylinder for each refill ordered.  If you do not return the empty cylinder(s) within 30 days from the date your refill order was shipped, or if you do not have any empty cylinders to return, there is an additional $15 charge (plus tax) for each unreturned cylinder.

Sparkle Alert Regarding Coronavirus (COVID-19): If your order was placed March 1st, 2020 or later, the CO2 cylinder exchange return window has been extended to 60 days so you can refill your gas at your own schedule. 

Questions? Contact us via email or phone at 800-763-2258.

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