No. When you purchase a spare SodaStream carbonator you are paying for the gas contents of the carbonator along with a license to use the carbonator. The user license is not a deposit and is non-refundable. When you exchange your empty carbonator for a full carbonator the user license fee is waived and you pay only for the gas contents of the carbonator. There is no deposit charged for any SodaStream carbonator at any time.
If you wish to return used SodaStream carbonators that are in good condition without receiving full exchange carbonator replacements you are entitled to a $1.00 per carbonator return fee. This return fee policy can be found on the carbonator sleeve.
If a customer chooses to no longer participate in the SodaStream program and/or wishes to return any extra carbonators that they may have in their possession, they should follow the instructions provided below.
- Return the carbonators to a local participating retail location without obtaining a full exchange carbonator in replacement.
- Request a receipt from the retailer indicating the number of carbonators that were returned without receiving a full exchange carbonator replacement.
- Mail the receipt with a letter including the customer’s name, mailing address, contact information, and reason for sending in the receipt.
Attn: Customer Service
136 Gaither Drive Suite 200
Mount Laurel, NJ 08054
- SodaStream will issue the customer a check for $1 per carbonator.