No. When you purchase a spare SodaStream cylinder you are paying for the gas contents of the cylinder along with a license to use the cylinder. The user license is not a deposit and is non-refundable. When you exchange your empty cylinder for a full cylinder the user license fee is waived and you pay only for the gas contents of the cylinder. There is no deposit charged for any SodaStream cylinder at any time.
If you wish to return used SodaStream cylinder that are in good condition without receiving full exchange cylinder replacements you are entitled to a $1.00 per cylinder return fee. This return fee policy can be found on the cylinder sleeve.
If a customer chooses to no longer participate in the SodaStream program and/or wishes to return any extra cylinders that they may have in their possession, they should follow the instructions provided below.
- Return the cylinder to a local participating retail location without obtaining a full exchange cylinder in replacement.
- Request a receipt from the retailer indicating the number of cylinders that were returned without receiving a full exchange cylinder replacement.
- Mail the receipt with a letter including the customer’s name, mailing address, contact information, and reason for sending in the receipt.
Attn: Customer Service
136 Gaither Drive Suite 200
Mount Laurel, NJ 08054
- SodaStream will issue the customer a check for $1 per cylinder.