What is an online gas exchange and how does it work?

Bubbles 101: Carbonating cylinders create the bubbles. After some time, the carbonating cylinder runs out of CO2. We offer an online exchange in which you get a new carbonating cylinder in exchange for your empty one. Check out the guide below to begin!

Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.
  1. If you're exchanging 1 or 2 cylinder(s), we'll send your full cylinder(s) and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records. If you have 3 or more cylinders to exchange, you will receive a UPS label via email and the return package with your empty cylinders should be dropped off at your nearest UPS location.
  2. Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box.
  3. Drop the package in the mailbox or at a local post office. You can also schedule a pick-up (if applicable to your location).

The shipping is on us. Don’t wait too long to send back your used cylinders.

Sparkle Note: Please remember to return an empty cylinder for each refill cylinder you have ordered. If you do not return the empty cylinder(s) within the allotted 30 days from the date your refill order was shipped, or if you do not have any empty cylinders to return, we will have to charge you an additional $15 (plus tax) for each unreturned cylinder.

Sparkle Alert Regarding Coronavirus (COVID-19): If your order was placed March 1st, 2020 or later, the CO2 cylinder exchange return window has been extended to 60 days so you can refill your gas at your own schedule. 

Questions? Contact us via email or phone at 800-763-2258.

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