Bubble bummer! Let's get this figured out. Check out the guide below for assistance.
Follow the below instructions to properly connect the carbonating bottle to your One Touch Sparkling Water Maker:
- If the bottle won't connect to the Snap-Lock, pull the bottle rest towards you until it reaches its fully forward position. Then insert the bottle into the Snap-Lock by firmly pushing the bottle up and back until it locks.
- If the bottle won't release from the Snap-Lock, gently pull the bottle rest towards you until it reaches its fully forward tilt position. If the carbonating bottle does not immediately release from the Snap-Lock, wait a few moments and it may release.
- If the bottle disconnects during carbonation, you may have a broken Snap-Lock. Check if the Carbonation Tube or Bottle Rest are crooked.
If you have a broken Snap-Lock, or for further assistance, please contact us via email or phone at 800-763-2258.