Q&A Regarding Coronavirus (COVID-19)

As we continue to navigate through the challenges we are all facing from COVID-19, we wanted to share an update on how SodaStream is responding. First and foremost, we are taking CDC-recommended precautions to ensure the safety and well-being of each and every one of our factory and headquarter employees.

At this time, we are also keeping in mind the safety and well-being of you, our valued fizzy friends. With that being said, we are ensuring our direct to doorstep delivery services for all your hydration essentials, shipped right where you need them most, at home. We also understand there may be questions or concerns, so we will continue to have customer support available to help assist during this troubling time.

Can I still buy SodaStream products online?

Yes. While keeping in mind your health and safety and taking CDC-recommended precautions, we are continuing our direct-to-doorstep delivery, so you get all your hydration essentials right where you need them. 

Can I still purchase SodaStream products at retail?

SodaStream products are still being offered at limited retail locations. Based on our current knowledge of retailer availability, we are continuing to update the store locator found on our website at https://sodastream.com/pages/store-locator.

SodaStream continues to remain dedicated to each and every one of you. We understand the necessity for in-home hydration solutions, and we will take any steps possible to make your life easier. For any more questions or concerns, please do not hesitate to contact us.

Can I get more time to return my empty cylinder for exchange?

For orders placed on or after March 1st, 2020, the CO2 cylinder exchange return window has been extended to 60 days so you can refill your gas at your own schedule. 

What should I do if stores are not accepting my empty C02 cylinders for exchange?

Due to the current situation, some of our retail locations are no longer accepting empty cylinders for gas exchange.  These are uncertain times, but we expect that all retail exchange will get back to bubbling shortly.

Many retail locations are still selling spare cylinders, and we recommend purchasing a spare cylinder or 2 so you can stay home and enjoy bubbles with fewer trips to the store.

For your convenience, SodaStream C02 spare cylinders can be purchased and C02 can also be exchanged online at SodaStream.com.

SodaStream C02 cylinders can still be exchanged at limited retail locations.  Based on our current knowledge of retailer availability, we are continuing to update the store locator found on our website.

How can I sanitize my SodaStream products to prevent the spread of the Coronavirus (COVID-19)?

We recommend using a mild liquid dish soap and soft damp cloth to gently clean your Sparkling Water Maker.

Before cleaning your carbonating bottle, check the warning label for care information. The label will let you know if your bottle is dishwasher safe. To clean your bottles, rinse with cold or lukewarm water. Use a mild liquid dish soap and a soft-bristled brush to clean.

If you are concerned about your carbonating cylinder, we recommend using disinfectant wipes that contain 70% alcohol to clean the valve of the cylinder before inserting it into the machine.

Is it safe to handle SodaStream products purchased from retailers?

The health and wellbeing of our consumers is top priority and we continue to work closely with authorities to ensure the safety of our supply chain and manufacturing locations around the world. While the Coronavirus is ascertained to spread mostly from person-to-person contact, our employees all over the world are working under strict guidelines, keeping all safety recommendations set out by the Center for Disease Control (CDC), World Health Organization (WHO), and local governments to make it safer for you. Wherever possible, SodaStream has moved to a remote operating model, and in our factories and workplaces, we are tightening our safety procedures, such as checking employee temperatures, keeping employees on premises at a safer distance of 2 meters apart from one another, and providing gloves and masks for our production personnel. 

Did you know that 1 SodaStream cylinder makes up to 60L of sparkling water? Once you have a Sparkling Water Maker with a SodaStream C02 cylinder, you can enjoy bubbly drinks out of the comfort of your home, with fewer trips to the store!

What steps is SodaStream taking in their workplaces to prevent the spread of the Coronavirus (COVID-19)?

SodaStream cares deeply about our consumers and employees, and we are continuing to adhere to guidelines set out by the Center for Disease Control (CDC), World Health Organization (WHO), and local governments. We are also taking additional measures to enforce safety, such as taking temperature at our factories and workplaces, and recommending that service and delivery personnel follow internal safety procedures (such as wearing gloves) when handling our product.

Since the outbreak of the Coronavirus pandemic, there has been more demand than ever for “at-home” hydration solutions. At SodaStream, our teams are working around the clock and are committed to safely providing you with an easy way to enjoy your bubbly drinks with fewer trips to the store.

SodaStream continues to remain dedicated to each and every one of you. For any more questions or concerns, please do not hesitate to contact us via phone at 800-763-2258, Monday-Friday 9 am to 5 pm, or via our contact us form.

 

 

 

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