Why did I get charged if I returned my empty cylinder?

When you place an online exchange order, we require you to return an empty cylinder for each refill ordered.  If you do not return the empty cylinder(s) within 30 days from the date your refill order was shipped, or if you do not have any empty cylinders to return, there is an additional $15 charge (plus tax) for each unreturned cylinder.

If you believe this is in error, please contact a Sparkling Water Specialist at 1-800-763-2258 and we will be happy to investigate this further.

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