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Welcome to SodaStream Support
  1. Support Home
  2. Gas Refills

Gas Refills

Select a topic to learn more about our cylinders and the gas exchange process

About Cylinders & CO2
  • How do I know if my gas cylinder is empty?
  • How often will I need to replace my CO2 cylinder?
  • Which cylinders can I use with my Sparkling Water Maker?
  • What's the difference between exchange versus back-up carbonating cylinders?
  • Is it safe to have carbonating cylinders in my home and how should they be stored?
  • Can a different company's carbonating cylinder be used with my SodaStream Sparkling Water Maker?
See all 13 articles
Online Exchange
  • What is an online gas exchange and how does it work?
  • How many cylinders should I exchange?
  • Where can I find the shipping label to exchange my cylinder(s)?
  • Why did you only send one return label even though I ordered more than one cylinder exchange?
  • Why did I get charged if I returned my empty cylinder?
  • Why do we recommend that you always have more than one cylinder?
See all 9 articles
Retail Gas Exchange
  • How does a retail gas exchange work?
  • Where can I exchange my empty gas cylinder?
  • What can I do if there are no stores in my area that sell gas refills?
  • Can I return extra cylinders if I don't plan on exchanging them?
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