Welcome to SodaStream Support
Gas Refills
Select a topic to learn more about our cylinders and the gas exchange process
- Can I exchange my blue, screw-system cylinder for a pink, Quick Connect Cylinder?
- Where can I exchange my empty gas cylinder?
- Can I return extra cylinders if I don't plan on exchanging them?
- Will the Quick Connect Cylinder be available at the same locations as the blue, screw-system cylinders?
- Will I no longer be able to buy the "old" cylinders in stores on the long term?
- What is the difference between the pink-handle systems, like in the TERRA, and the other existing Sparkling Water Makers’ systems?
- What is an online gas exchange and how does it work?
- How many cylinders should I exchange?
- Where can I find the shipping label to exchange my cylinder(s)?
- Why did you only send one return label even though I ordered more than one cylinder exchange?
- Why did I get charged if I returned my empty cylinder?
- What are my payment options for cylinder exchange?
- What happens if I get a new cylinder when I replace it at the supermarket, but it is not compatible with my Sparkling Water Maker?
- Will the Quick Connect Cylinder be available at the same locations as the blue screw system cylinders?
- How does a retail gas exchange work?
- What can I do if there are no stores in my area that sell gas refills?