How does a retail gas exchange work?

Out of bubbles? When a CO2 cylinder is used up, you can simply exchange it for a full one at a SodaStream retail location. The store returns the empty carbonating cylinders to SodaStream to be cleaned, inspected, and refilled with beverage-grade CO2 for the very best of drinks.

For more information, check out the guide below. 

Where can I exchange my empty gas cylinder?

Out of bubbles? When a CO2 cylinder is used up, you can simply exchange it for a full one at a SodaStream retail location. Check out our store locator to find a place near you.

 

What can I do if there are no stores in my area that sell gas refills?

That is a real bubble bummer! You can still purchase spare and refill cylinders on our site. Have you checked our store locator to find the nearest participating retailer? Just make sure when purchasing at retail, that your refill has a nylon shrink wrap bearing the SodaStream (or Soda-Club) brand name in order to protect your warranty.

Check out our guide below to learn more about how to easily get back to bubbling with our online gas exchange.

Sparkle Pro-tip: Exchange 2 or more cylinders and you can save over 45% in shipping fees!

Once you order your exchange at SodaStream.com, our Gas Refill program has 3 easy steps to get you back to bubbling.

  1. If you're exchanging 1 or 2 cylinder(s), we'll send your full cylinder(s) and include a prepaid USPS label with your order. Make sure to remove the label from the box and record the tracking number on the label for your records. If you have 3 or more cylinders to exchange, you will receive a UPS label via email and the return package with your empty cylinders should be dropped off at your nearest UPS location.
  2. Place your empty cylinders in the same box in which you received your new cylinders and affix the label to the box.
  3. Drop the package in the mailbox or at a local post office. You can also schedule a pick-up (if applicable to your location).

The shipping is on us. Don’t wait too long to send back your used cylinders.

Sparkle Note: Please remember to return an empty cylinder for each refill cylinder you have ordered. If you do not return the empty cylinder(s) within the allotted 30 days from the date your refill order was shipped, or if you do not have any empty cylinders to return, we will have to charge you an additional $15 (plus tax) for each unreturned cylinder.

Sparkle Alert Regarding Coronavirus (COVID-19): If your order was placed March 1st, 2020 or later, the CO2 cylinder exchange return window has been extended to 60 days so you can refill your gas at your own schedule. 

Can I return extra cylinders if I don't plan on exchanging them?

Yes, you can. If you are no longer going to use your SodaStream, you can return your empty carbonating cylinder(s) to one of your local retailers (without exchanging it for a full cylinder).

If you want to return an empty carbonating cylinder without getting a full one in return, you are entitled to a return fee of $1.00 per cylinder:

  1. Return your cylinder(s) to one of your local retailers (without exchanging it for a full cylinder).
  2. If you are not reimbursed by the retailer, request a receipt from the retailer indicating the number of cylinders that were returned (without being exchanged for a full cylinder).
  3. Mail the receipt with a letter including your name, mailing address, contact information, and reason for sending in the receipt.

Attn: Customer Service

136 Gaither Drive Suite 200

Mount Laurel, NJ 08054

  1. SodaStream will issue you a check for $1 per cylinder.

Questions? Contact us via email or phone at 800-763-2258.