Do SodaStream products come with a warranty?

Sure do! All SodaStream Sparkling Water Makers have at least a 2-year limited warranty, valid from the purchase date*. If your product malfunctions within the warranty period, and we determine the malfunction is due to faulty workmanship or materials, SodaStream will cover the return shipping and send you a replacement of new or comparable value, free of charge. 

Additional Information*:

  • The exact length of coverage depends on the Sparkling Water Maker that you own. We offer a 3-year limited warranty for Sparkling Water Maker purchases from SodaStream.com. For purchases in retail or from other online vendors, please check your Sparkling Water Maker user manual for more warranty information.
  • Warranty Limitations: This warranty is given on the condition that the machine has been correctly used strictly in accordance with SodaStream instructions as detailed in your Sparkling Water Make user manual.
  • Purchases from retail or online trade partners: DO NOT RETURN PRODUCT TO THE STORE. So long as you have the original or a copy of your sales receipt, our Customer Service Team will gladly assist you with any product issues. For easy service, we recommend registering your Sparkling Water Maker on our site.

For speedy fizz-assistance when claiming your warranty:

  1. Look for the sticker below on your machine. It is usually located right behind the carbonating cylinder. Prior to contacting Customer service, have ready the following information:
    • Manufacturing Date
    • Serial Number
    • Machine Type
    • Job/Batch # if listed

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  1. Give our Customer Service team a call at 1-800-763-2258 so they can help you to troubleshoot the issue with your Sparkling Water Maker. Prefer to use our Contact form? We recommend sending in a picture of the sticker above or providing the above information in your request.
  2. If it is determined that the product or one of its parts requires a replacement, our team will email you a printable shipping label so the product can be returned at no cost to you. A replacement will be sent of equal or comparable value, and you should be back to bubbling within a few days!

Questions? Contact us via email or phone at 1-800-763-2258.

What is product registration?

Love your Sparkling Water Maker? Registering it makes your love official. If you have purchased a SodaStream Sparkling Water Maker at a retailer you can register your machine on our site. All you have to do is enter the Sparkling Water Maker type and your personal information to receive a product warranty and a coupon for your next purchase. 

 

SodaStream Limited Warranty

SODASTREAM LIMITED WARRANTY

Great care has been taken to ensure that your Sparkling Water Maker was delivered to you in good condition. SodaStream warrants, subject to the terms and conditions set forth in this limited warranty, that your Sparkling Water Maker will be free of defects in materials and workmanship under normal home use for 2 (two) years following the date of purchase.

It is recommended that you register your Sparkling Water Maker online by visiting [www.corp.sodastream.com], selecting your country and completing the product registration form available on the website.

If your Sparkling Water Maker malfunctions within the warranty period, and we determine the problem is due to faulty workmanship or materials, SodaStream will repair or replace it free of charge at SodaStream's discretion within the limitations set out in this warranty. SodaStream may replace your Sparkling Water Maker with a reconditioned Sparkling Water Maker, or an equivalent one if the model you purchased is no longer available. No refunds shall be given. This limited warranty is available to consumers who purchased the Sparkling Water Maker for personal, family or household use.

This warranty DOES NOT cover:

  • Abuse, misuse, alteration of the Sparkling Water Maker, or commercial use;
  • Damage resulting from carbonating liquids other than water;
  • Normal wear and tear (e.g. discoloration);
  • Product malfunctions that were a result, in whole or in part, by alteration, disassembly, or repair of the Sparkling Water Maker by a servicer other than an authorized SodaStream Service Center;
  • Damage resulting from the use of cylinders or carbonating bottles other than those approved by SodaStream for use with your Sparkling Water Maker;
  • Damage resulting from use of the Sparkling Water Maker with an adapter valve;
  • Damage resulting from the use of an expired carbonating bottle;
  • Damage caused by accident, shipment or anything other than normal household use;
  • The carbonating bottles

SodaStream is not liable for incidental or consequential damages. The consumer's sole and exclusive remedy shall be repair or replacement according to the terms and conditions of this warranty. Some local laws do not allow the exclusion or limitation of these damages, so these exclusions may not apply to you. To the extent that this warranty is inconsistent with local law, this warranty shall be deemed modified to be consistent with such local law.

You may also have other rights, which vary in accordance with local laws. The benefits given to the consumer by this warranty are in addition to other rights and remedies that may be afforded to the consumer by law in relation to this Sparkling Water Maker.

TO OBTAIN WARRANTY SERVICE

If your Sparkling Water Maker is in need of warranty service, please contact your local SodaStream Customer Service by visiting [www.corp.sodastream.com] and selecting your country to find your local contact details. A SodaStream representative will give you specific instructions on how to arrange for the shipment of your Sparkling Water Maker, at your expense, to one of our authorized service centers. Only SodaStream, or its agents, are authorized to provide warranty repairs or service to your Sparkling Water Maker. Repair by a third party voids the warranty.

FOR CALIFORNIA RESIDENTS

California residents may also obtain warranty service by returning any malfunctioning Sparkling Water Maker directly to a retail store that sells similar SodaStream products. At the retail store’s discretion, it may either replace the product or arrange for shipment to a SodaStream repair facility. Product registration is not a prerequisite for warranty protection.

NON-WARRANTY SERVICE

If SodaStream or its authorized agents determine that the malfunction or damage is not covered by the warranty, SodaStream will repair the Sparkling Water Maker only upon payment of the determined repair charge.

SODASTREAM CYLINDERS

Your Sparkling Water Maker has been designed to operate with a SodaStream CO2 cylinder. The use of other CO2 cylinders is not recommended as they may not be compatible with a SodaStream Sparkling Water Maker. Damages resulting from the use of a cylinder other than a SodaStream cylinder are not covered by the warranty. The SodaStream CO2 cylinder is provided to you under license. The license allows you to exchange your empty cylinder for a full one .

SODASTREAM CARBONATING BOTTLES

Your Sparkling Water Maker has been designed to operate with a suitable SodaStream carbonating bottle. Damages resulting from the use of a bottle other than a suitable SodaStream carbonating bottle are not covered by the warranty. Before each use, check the expiration date on the carbonating bottle, and check for damage and deformation. Replace expired, damaged or deformed carbonating bottles with new ones.

 

 

SodaStream Registration: Terms and Conditions

SodaStream – You Get! – Warranty

Terms and Conditions (the “Terms”)

The terms and conditions of SodaStream website will apply to the use of SodaStream’s products, see: https://sodastream.com/pages/legal. Please read the Privacy Policy which apply to any information or action you provider through this website, see https://sodastream.com/pages/legal.

Warranty

Additional 2 year warranty for your Sparkling Water Maker – subject to the SodaStream warranty terms and conditions and to the registration of your Sparkling Water Maker online.

The additional warranty is offered with a limited amount and the offer will only be valid for the intended inventory for this specific promotion. 

No cash or other substitutions are available. SodaStream reserves the right to substitute the additional warranty (or any element thereof) for a gift of equal or greater value or different kind. A gift awarded hereunder may not be sold or traded.

Each person is allowed to receive additional warranty only once by: (i) signing up to the SodaStream site and providing the full details including name and email address (each entrant can only use one valid e-mail address), sparkling water maker model, purchase location.

In order to receive the warranty you must: provide all information required in Sodastream.photo

Read these Terms and the applicable Privacy policy. If you fail to do so, SodaStream may, without derogating from any of its other legal rights, cancel your eligibility to receive the additional warranty.

We will contact you through your email address confirming your details and a confirmation regarding you warranty extension.

We will keep your personal information in accordance with our Privacy Statement. To consult our Privacy Policy, please visit https://sodastream.com/pages/legal. The recipient of a warranty consents to its personal information being provided to third parties for the purpose of facilitating the Warranty. We will use your personal information in order to send emails about SodaStream products and promotions, recipes and tips, and information about SodaStream and/or its promotional partners, among other topics. You can unsubscribe from the SodaStream site at any time if you no longer wish to receive emails from SodaStream.

NEITHER SODASTREAM, ITS AFFILIATES AND SUBSIDIARIES AND ITS AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES AND AGENTS (THE “SODASTREAM INDEMNIFIED PARTIES”) ARE RESPONSIBLE FOR ANY LOSSES IN CONNECTION WITH (I) INCORRECT OR INACCURATE INFORMATION FOR ANY REASON, INCLUDING IF CAUSED BY WEB SITE USERS OR BY ANY TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE PROCESSING OR SUBMISSIONS OF YOUR INFORMATION, (II) PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR COMMUNICATIONS LINE, COMPUTER ON-LINE-SYSTEMS, SERVERS OR PROVIDERS, COMPUTER EQUIPMENT, SOFTWARE, DATA TRANSMISSION, E-MAIL SYSTEM, OR ANY TECHNICAL PROBLEMS OR TRAFFIC CONGESTION, (III) ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, OR ALTERATION OF, ENTRIES OR (IV) DAMAGES TO YOU OR TO ANY OTHER PERSON, INCLUDING DAMAGES TO YOUR OR THEIR COMPUTER SYSTEM, RELATED TO OR RESULTING FROM ENTERING, PARTICIPATING OR DOWNLOADING MATERIALS IN CONNECTION WITH THE RECEIPT OF THE GIFT.

By accepting the additional warranty, you agree to be bound by these Terms and waive any right to claim ambiguity in the Terms. You further agree to be bound by any and all decisions of SodaStream relating to the additional warranty, which you agree shall be final and binding upon you in all respects.

For any further details or information, please contact us.

 

SodaStream Registration: Terms and Conditions

SodaStream – You Get! – Warranty

Terms and Conditions (the “Terms”)

 

The terms and conditions of SodaStream website will apply to the use of SodaStream’s products, see: https://sodastream.com/pages/legal. Please read the Privacy Policy which apply to any information or action you provider through this website, see https://sodastream.com/pages/legal.

The Gift:

You chose one of the following gifts at https://sodastreamgift.registria.com/?:

  • 10$ Gift coupon code sent to your email address upon completion of the registration process. The Gift coupon may be consummated for a period of two (2) months from receipt thereof.
  • 0.5 L SodaStream My Only Bottle.
  • Additional 2 year warranty for your Sparkling Water Maker – subject to the SodaStream warranty terms and conditions and to the registration of your Sparkling Water Maker online.

The Gifts are offered with a limited amount and the offer will only be valid for the intended inventory for this specific promotion.

No cash or other substitutions are available. All Gifts are subject to stock availability and SodaStream reserves the right to substitute the Gift (or any element thereof) for a gift of equal or greater value or different kind. A Gift awarded hereunder may not be sold or traded.

Each person is allowed to receive a Gift only once by: (i) signing up to the SodaStream site and providing the full details including name and email address (each entrant can only use one valid e-mail address), sparkling water maker model, purchase location.

In order to receive the Gift you must: (a) provide all information required in Sodastream.photo in order to enable SodaStream to contact you and coordinate the delivery of the Gift; (b) read these Terms and the applicable Privacy policy. If you fail to do so, SodaStream may, without derogating from any of its other legal rights, cancel your eligibility to receive the chosen Gift.

We will contact you through your email address confirming your details and you will receive a link in order to complete your registration and receive the chosen Gift.

Upon receipt of you chosen Gift coupon, you may use the coupon in our online website at: www.sodastream.com. Please note that there will be no double discounts.

We will keep your personal information in accordance with our Privacy Statement. To consult our Privacy Policy, please visit https://sodastream.com/pages/legal. The recipient of a Gift consents to its personal information being provided to third parties for the purpose of facilitating the Gift. We will use your personal information in order to send emails about SodaStream products and promotions, recipes and tips, and information about SodaStream and/or its promotional partners, among other topics. You can unsubscribe from the SodaStream site at any time if you no longer wish to receive emails from SodaStream.

NEITHER SODASTREAM, ITS AFFILIATES AND SUBSIDIARIES AND ITS AND THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, REPRESENTATIVES AND AGENTS (THE “SODASTREAM INDEMNIFIED PARTIES”) ARE RESPONSIBLE FOR ANY LOSSES IN CONNECTION WITH (I) INCORRECT OR INACCURATE INFORMATION FOR ANY REASON, INCLUDING IF CAUSED BY WEB SITE USERS OR BY ANY TECHNICAL OR HUMAN ERROR WHICH MAY OCCUR IN THE PROCESSING OR SUBMISSIONS OF YOUR INFORMATION, (II) PROBLEMS OR TECHNICAL MALFUNCTION OF ANY TELEPHONE NETWORK OR COMMUNICATIONS LINE, COMPUTER ON-LINE-SYSTEMS, SERVERS OR PROVIDERS, COMPUTER EQUIPMENT, SOFTWARE, DATA TRANSMISSION, E-MAIL SYSTEM, OR ANY TECHNICAL PROBLEMS OR TRAFFIC CONGESTION, (III) ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, OR ALTERATION OF, ENTRIES OR (IV) DAMAGES TO YOU OR TO ANY OTHER PERSON, INCLUDING DAMAGES TO YOUR OR THEIR COMPUTER SYSTEM, RELATED TO OR RESULTING FROM ENTERING, PARTICIPATING OR DOWNLOADING MATERIALS IN CONNECTION WITH THE RECIEPT OF THE GIFT.

By accepting the Gift, you agree to be bound by these Terms and waive any right to claim ambiguity in the Terms. You further agree to be bound by any and all decisions of SodaStream relating to the Gift, which you agree shall be final and binding upon you in all respects.

For any further details or information, please contact us.